Privacy Policy for Viera Advocacy Group LLC

Last Updated: June 30, 2026

 

1. IntroductionViera Advocacy Group LLC (“Viera Advocacy Group,” “we,” “us,” or “our”) is a civil rights and education advocacy organization focused on special education and disability rights.

 

We are committed to protecting the privacy, dignity, and autonomy of every person who interacts with us, especially when sensitive disability-related information is involved.

 

This Privacy Policy explains how we collect, use, disclose, and protect information when you:

 

- Visit or use our website and any related pages or resources

- Subscribe to our email list or resource updates

- Complete contact, intake, or other forms

- Schedule consultations or meetings through online scheduling tools

- Engage our advocacy or consulting services as a client

- Make payments through our payment processors

- Interact with us by email or other electronic communications

- Use or purchase any current or future digital products, programs, or resources.

 

By using our website or services, you agree to the practices described in this Privacy Policy, as permitted by applicable law.

 

2. Information We May Collect

 

The information we collect depends on how you interact with us and our services.

 

2.1 Information You Provide Directly We may collect:

 

- Contact information – such as your name, email address, phone number, and mailing address.

- Account or profile information – if you create an account or member profile on our site.

- Case-related information – details you choose to share about a student, family member, or yourself, including educational history, IEP or 504 information, school communications, and other advocacy-related documents.

- Disability-related information – information you voluntarily disclose about diagnoses, disabilities, accommodations, services, or supports. We treat this information as highly sensitive.

- Communication content – messages you send through contact forms, intake forms, email, or other communication tools.- Scheduling information – dates, times, and topics for consultations or meetings.

- Payment information – limited billing details (such as name, billing address, and transaction details). Full payment card information is processed by our third-party payment processors and is not stored by us.

- Digital product information – information related to your access to or use of digital products, programs, or resources.

 

2.2 Information Collected Automatically

 

When you visit our website, our service providers and we may automatically collect certain information using cookies, pixels, analytics tools, and similar technologies, such as:

 

- Device and browser information (e.g., type of device, browser type, operating system)- IP address and general location (e.g., city, state, or region)

- Pages viewed, links clicked, and time spent on our site

- Referring website or source (how you arrived at our site)

- General usage and interaction data related to our website and digital products

 

2.3 Information from Third Parties

 

We may receive information about you from:

 

- Scheduling tools – such as appointment details and contact information you provide when booking.

- Payment processors – such as confirmation of payment status and limited billing details.

- Email marketing or communication platforms – such as subscription status and engagement data.

- Analytics and advertising tools – such as aggregated or de-identified usage data.

- Other service providers – that support our website, communications, or digital products.

 

3. How and Why We Use Your Information

 

We use the information we collect for the following purposes:

 

3.1 To Provide and Improve Our Services

 

- To respond to your inquiries and requests

- To review and analyze case-related information you choose to share

- To prepare advocacy strategies, documentation, and communications on your behalf

- To schedule and manage consultations, meetings, and services

- To deliver digital products, programs, or resources you request or purchase

- To operate, maintain, and improve our website, tools, and user experience

 

3.2 To Communicate with You

 

- To send confirmations, reminders, and updates about appointments or services

- To respond to your questions and provide support

- To send educational content, resource updates, newsletters, or announcements if you subscribe (you may opt out at any time)

 

3.3 For Legal, Safety, and Compliance Purposes

 

- To maintain appropriate records for our services and business operations

- To comply with legal obligations, court orders, or lawful requests from government authorities

- To protect our rights, privacy, safety, or property, and that of our clients, partners, and the public.

 

3.4 For Analytics, Cookies, and Site Performance

 

- To understand how visitors use our website and resources

- To monitor, analyze, and improve site performance, content, and accessibility

- To support responsible use of AI tools and other technologies

- To help ensure the security and integrity of our systems.

 

4. Use of AI Tools and Automation

 

We may use AI tools and related technologies to support our internal work, such as:

 

- Organizing and summarizing information

- Drafting documents, templates, or educational materials

- Improving our internal workflows and client support

 

When we use AI tools:

 

- We aim to minimize the use of directly identifying information whenever possible.

- We take steps to protect sensitive disability-related and educational information.

- We use reputable service providers that commit to appropriate security and privacy practices.

 

AI tools are used to support, not replace, human judgment.

 

Final advocacy decisions and recommendations are made by human advocates.

 

5. Cookies, Analytics, and Similar Technologies

 

Our website may use cookies, pixels, and analytics tools to:

 

- Remember your preferences and improve your experience

- Understand how visitors use our site and resources

- Support basic site security and performance

 

You can usually adjust your browser settings to refuse or delete cookies. If you disable cookies, some features of the site may not function as intended.

 

We may use analytics services (such as tools provided by our website platform or other providers) to collect and analyze usage information. These providers may use cookies and similar technologies to help us understand how our site is used. We use this information in aggregated or de-identified form whenever possible.

 

6. How We Share Information

 

We do not sell your personal information. We may share information in the following limited circumstances:

 

6.1 Service Providers

 

We may share information with trusted service providers who help us operate our business and deliver our services, such as:

 

- Website hosting and maintenance providers

- Email and communication platforms

- Scheduling and calendar tools

- Payment processors

- Cloud storage and document management tools

- Analytics and security providers

- Providers that support our digital products and online programs

 

These service providers are only allowed to use your information as needed to perform services for us and are expected to protect it appropriately.

 

6.2 With Your Direction or Consent

 

We may share information with:

 

- Other professionals or advocates, if you ask us to collaborate

- Educational or other institutions, when you explicitly authorize us to communicate or share documents on your behalf

- Other third parties, when you give us clear permission to do so.

 

6.3 Legal and Safety Requirements

 

We may disclose information if we believe it is necessary to:

 

- Comply with applicable laws, regulations, or legal processes

- Respond to lawful requests from public authorities- Protect the rights, safety, or property of Viera Advocacy Group, our clients, or others

 

7. How We Protect Your Information

 

We take reasonable and appropriate measures to protect the information we collect, including:- Using secure tools and platforms for storing case-related and disability-related information- Limiting access to sensitive information to those who need it to perform their work

- Using passwords, access controls, and other safeguards to reduce the risk of unauthorized access

 

No method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

 

8. Special Commitment to Disability-Related and Sensitive Information

 

Because our work focuses on special education and disability rights, we recognize that much of the information you share may be highly sensitive.

 

We are committed to:

 

- Treating disability-related, educational, and health-related information with heightened care and respect

- Using such information only for advocacy, consulting, and related support purposes you request or authorize

- Avoiding unnecessary disclosure of sensitive information to third parties

- Taking additional steps, where reasonable, to protect documents and communications that include disability-related or educational details.

 

9. Data Retention

 

We retain personal information for as long as reasonably necessary to:- Provide the services you request- Maintain appropriate business and legal records- Comply with our legal and ethical obligationsWhen information is no longer needed for these purposes, we will take reasonable steps to delete, de-identify, or securely store it in accordance with applicable law and our internal policies.

 

10. Children’s Privacy

 

Our website and services are primarily directed to adults, including parents, guardians, and professionals. We do not knowingly collect personal information directly from children under 13 through our website.If you believe that a child under 13 has provided personal information to us through our website without appropriate consent, please contact us using the information below so we can take appropriate steps.

 

11. Your Rights and Choices

 

Depending on where you live and the laws that apply, you may have certain rights regarding your personal information, which may include:- Access – The right to request access to the personal information we hold about you.- Correction – The right to request that we correct or update inaccurate or incomplete information.- Deletion – The right to request that we delete certain personal information, subject to legal and ethical obligations to retain records.- Restriction or objection – The right to request that we limit or stop certain uses of your information.- Opt-out of communications – The right to unsubscribe from marketing or informational emails at any time by using the link in the email or contacting us.We will not discriminate against you for exercising any privacy rights available under applicable law.To exercise your rights, please contact us using the information in the How to Contact Us section below. We may need to verify your identity before fulfilling certain requests.

 

12. State Privacy Law Disclosures (U.S.)

 

We strive to comply with applicable U.S. state privacy laws, which may provide additional rights to residents of certain states (such as California, Colorado, Connecticut, Utah, Virginia, and others as laws evolve).To the extent required by these laws, residents of applicable states may have additional rights, such as:

 

- The right to know what categories of personal information we collect, use, and disclose- The right to request access to specific pieces of personal information- The right to request deletion of personal information, subject to certain exceptions- The right to correct inaccurate personal information- The right to opt out of certain types of data sharing or targeted advertising, where applicableWe do not sell personal information, and we do not use sensitive personal information for purposes that require a separate right to limit under certain state laws.You may exercise your rights under applicable state privacy laws by contacting us as described in the How to Contact Us section below. We will respond to your request as required by law and may need to verify your identity before fulfilling certain requests.

 

13. Email Communications, Newsletters, and Resource Updates

If you subscribe to our email list, newsletters, or resource updates:- We will use your email address to send you the content you requested and related updates.- You may unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us.- We may use email service providers to help us manage and send communications, and they may process limited information (such as your email address and engagement with our messages) on our behalf.

 

14. Scheduling Tools and Online Forms

 

When you use our online scheduling tools or complete contact/intake forms:- We collect the information you provide (such as your name, contact details, and information about your needs or concerns).- We use this information to schedule and manage appointments, respond to your inquiries, and prepare for consultations or services.- Our scheduling and form providers may process this information on our behalf as service providers.

 

15. Payment ProcessorsWhen you make payments for our services or digital products:- Payments are processed by third-party payment processors.- We receive limited information related to your payment (such as your name, contact information, and confirmation that payment was completed).- We do not store or have access to your full payment card number or security code.We encourage you to review the privacy policies of any payment processors you use.

 

16. Third-Party Links and ToolsOur website may include links to third-party websites, tools, or resources (such as scheduling tools, payment processors, or external articles). We are not responsible for the privacy practices of those third parties.We encourage you to review the privacy policies of any third-party sites or services you use.

 

17. International Visitors Our services are primarily intended for individuals and organizations in the United States. If you access our website from outside the United States, you understand that your information may be processed in the United States, where privacy laws may differ from those in your country.

 

18. How to Request Access, Correction, or Deletion To request access to, correction of, or deletion of your personal information, or to exercise any other privacy rights available to you, please contact us using the information below. In your request, please: - Provide enough information to allow us to reasonably verify that you are the person (or authorized representative) about whom we collected personal information; and- Describe your request with enough detail so we can understand, evaluate, and respond to it.We may not be able to respond to your request or provide information if we cannot verify your identity or authority.

 

19. How to Contact Us If you have questions about this Privacy Policy or our privacy practices, or if you would like to make a privacy-related request, you may contact us at: Viera Advocacy Group LLC Phone: 757-304-1415 Email: admin@vieraadvocacygroup.com Please do not include highly sensitive information (such as full medical records or Social Security numbers) in email or contact form messages.

 

20. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the “Last Updated” date at the top of this page and may provide additional notice as required by law.Your continued use of our website or services after any changes to this Privacy Policy become effective means you accept the updated policy.